About Us

tartanrugs.com part of The Good Gift Company.
87 Great King Street
Edinburgh
EH3 6RN

Registered Office:
Academy House
Sheddon Park Road
Kelso
Roxburghshire
TD5 7AL

Company Number: SC275377

Tel: (+44) (0)131 557 5814
Fax: (+44) (0)870 052 2143

Email Us.

Office hours are 9am - 5pm, Monday - Friday.

Postage

Postage is a flat rate £3 in the UK or £7 via Courier.

Overseas postage is based on weight but, as a rough guide, for one wool rug, Surface Mail is £6 and Airmail £12.

Delivery

We try deliver your order right away but please allow 4 - 5 business days in the UK, 6 - 10 in the Rest of the World via Airmail; Surface can take up to 8 weeks. In exceptional circumstances please allow up to 28 days for delivery in the UK.

You can see the progress of your order by visiting the Order Tracking Page.

Returns

If we send you the incorrect item or there is a fault we will give you a full refund or send you a replacement; whichever you prefer.

Returns are based on case by case basis but as a rule of thumb we would refund you the purchase price of the item but not the shipping charge or costs, whichever is greater.

We will exchange your rug if you change your mind but we will only despatch the replacement after we have received the original.