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About Us

The Good Gift Company is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Good Gift Company Ltd
The Old Schoolhouse
Badcaul
Dundonnell
Garve
IV23 2QY
Phone: 0131 557 5814
Fax: 0870 052 2143

Registered Office:
Academy House
Sheddon Park Road
Kelso
Roxburghshire
TD5 7AL

Company Number: SC275377
VAT No: 981575285

Office hours are 9am - 5pm, Monday - Friday. Unfortunately we do not have a shop that you can visit or collect from nor do we keep stock at this address; Sorry!

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and American Express. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Shipping is based on weight and is as follows:

UK £3.95
UK - Courier £7.95
Orders over £150 and all scarves are free.

Europe via Airmail
upto .5kg £10.00
upto 1kg £14.00
upto 2kg £16.00
upto 3kg £19.00
upto 3kg £25.00
upto 4kg £30.00

Rest of the World (Surface)
upto .5kg £8.00
upto 1.15kg £15.00
upto 1.5kg £17.00
upto 2kg £30.00

Rest of World (Airmail)
upto .5kg £14.00
upto 1.15kg £21.00
upto 1.5kg £26.00
upto 2.5kg £32.00
upto 3kg £42.00
upto 4kg £45.00
upto 7kg £50.00

Rest of World (3 day via Courier)
upto 2kg £35.00
upto 4kg £50.00
upto 6kg £75.00
upto 8kg £100.00

Delivery Schedule

Please allow 3 - 5 working days for delivery in the UK. Orders for two day delivery must be placed by 12.00PM. Two day delivery is classified as the day after the following working day, however orders placed after 12.00PM on a Friday would be despatched the following Monday for delivery by Wednesday.

Delivery is 12 - 14 days in the Rest of the World via Airmail; Surface can take up to 12 weeks.

In exceptional circumstances please allow up to 28 days for delivery in all locations.

If there is a delay we will update your order tracking giving the estimated delivery date.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Our VAT registration number is 981575285.

Orders for delivery in the UK and the rest of the European Union are charged at 20% VAT.

Orders with an Invoice and Delivery address and paid for with a Debit or Credit Card registered outside the European Union are VAT exempt. We will refund the VAT on request.

Credit Card Security

We use Worldpay for our card processing so that all we receive is an email confirming your name, address and the sum paid - we have no idea what your card details are!

Guarantee

We want you to be satisfied.

If we send you the incorrect item or there is a fault we will give you a full refund or send you a replacement; whichever you prefer.

Returns are based on case by case basis but as a rule of thumb we would refund you the purchase price of the item but not the shipping charge or costs, whichever is greater.

We will exchange your rug if you change your mind but we will only despatch the replacement after we have received the original.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 557 5814 (International +44 131 557 5814) or fax us on 0870 052 2143 or write to us at The Good Gift Company, The Old Schoolhouse, Badcaul, Dundonnell, Garve, Ross-shire. IV23 2QY.

Privacy Policy

The Good Gift Company / Tartan Rugs do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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